The primary goal of a Curiosity support desk is to provide a centralized point of contact for resolving issues and requests. The Help Desk is responsible for providing technical support, resolving issues, and ensuring continuity of service for end users of Curiosity products.
For Curiosity, the most important thing as a company is to obtain the trust of customers; We know that you look to us to protect your most critical and sensitive assets: your data. We earn this trust by working closely with you to understand your data protection needs; and, by offering the most comprehensive set of services, tools and expertise to facilitate data protection.
At Curiosity we strive to provide excellent service
In order to better cover the specific needs of the different markets and clients, Curiosity offers three support package options, which differ mainly in the scope activities they cover and in the service window hours:
We recommend using Curiosity Basic Support if you are testing or are in an early stage of developing environments on Curiosity and want the ability to receive technical support during business hours, as well as general architectural advice while building. and run tests.
Curiosity Business Support is recommended if you have production workloads on Curiosity and want 24/7 access to technical support and architectural guidance in the context of your specific use cases.
Soporte enfocado en el asesoramiento y la resolución a un grado granular para los clientes de Curiosity. Tipo de soporte para clientes con un alto número de máquinas virtuales y servicios en general de la solución.
Con el Soporte Empresarial de Curiosity, puede recibir soporte técnico de ingenieros con conocimientos sólidos las 24 horas, los 7 días de la semana, así como también herramientas y tecnología para administrar automáticamente el estado de su entorno, asesoramiento sobre arquitectura provisto en el contexto de sus aplicaciones y casos de uso, y un director técnico de cuenta (TAM) para coordinar el acceso a programas proactivos y preventivos y especialistas de Curiosity.